Who we are
Jovethra is an independent API service operated through jovethra.xyz. The service provides access to selected GPT and Claude model families through an OpenAI-compatible API and a customer portal.
Jovethra is not OpenAI, Anthropic, or an official service operated by either provider. Questions about this policy can be sent to contact@jovethra.xyz.
What data we collect
We collect the minimum information required to provide access, enforce limits, process payments, and respond to support requests.
- Account and order data, such as an email address, plan, subscription state, payment references, and customer portal access records.
- Operational data, such as a request reference, timestamps, endpoint, model identifier, response status, token counters, rate-limit events, and hashed API-key identifiers.
- Support data that you choose to send, such as a request reference and a description of an incident. Do not send keys, payment credentials, or complete prompts and responses.
How we use the data
We use these records to authenticate requests, apply quotas and rate limits, calculate usage, provision and suspend access, prevent abuse, process refunds or support reports, maintain security, and meet legal or accounting obligations.
We do not use collected data for advertising profiles. We do not sell personal data. We do not make automated decisions that produce legal or similarly significant effects about customers.
Prompt and response data
Jovethra does not intentionally retain complete prompts or responses. The gateway processes request content transiently to obtain and stream a response, while operational logs use request references, usage counters, statuses, and other limited metadata.
Jovethra does not use customer prompts or responses to train, fine-tune, or evaluate its own models. Third-party model providers may process content as needed to deliver the requested generation under their applicable terms and technical policies.
Because no complete content record is intentionally retained by Jovethra, support cannot reconstruct a prompt or response from a request reference. Send only the minimum diagnostic context needed for an investigation.
API keys and security
Customer API keys are shown only through the intended customer flow and are stored by the gateway as HMAC digests rather than recoverable plaintext. The upstream provider credential is never disclosed to customers.
Keep keys server-side, rotate them when exposure is suspected, and never commit them to source control or send them in support messages. Jovethra uses access controls, isolated services, encrypted transport, and operational monitoring appropriate to the service.
Cookies and analytics
The public website does not use advertising cookies or optional audience-tracking analytics. Essential browser storage may be used to preserve language preference or a customer portal session on the device.
Third-party payment interfaces may set their own strictly necessary cookies or storage when you open a Paddle checkout or manage a payment. Those technologies are governed by the provider's own privacy information.
Data sharing and third parties
We share data only when necessary to operate the service, fulfill a customer request, or comply with law.
- Paddle processes subscription and prepaid-credit payments, payment status, refunds, and related billing records.
- Model and infrastructure providers process the content necessary to return a requested generation. Jovethra does not disclose its upstream credentials to customers.
- Service providers may process limited infrastructure, security, or email data under instructions and confidentiality obligations.
- Authorities or professional advisers may receive information where required by law, legal process, fraud prevention, or the protection of rights.
Jovethra does not sell personal data and does not share customer content for advertising.
Data retention
Operational usage and security records are retained only for as long as reasonably necessary to operate the service, enforce quotas, investigate abuse, support customers, resolve disputes, and satisfy accounting or legal requirements.
Payment and tax records may need to remain available for periods required by Paddle or applicable law. Complete prompts and responses are not intentionally retained by Jovethra as a normal operating record.
Your rights
Depending on your location, you may have rights to access, correct, delete, restrict, or receive a copy of personal data, and to object to certain processing. You may also have the right to complain to your local data protection authority.
Send a request to contact@jovethra.xyz. We may need to verify your identity and may retain a limited record of the request. Payment records held by Paddle may need to be requested from Paddle directly.
Contact
Privacy questions, access requests, and security reports can be sent to contact@jovethra.xyz. Include a request reference when relevant, but never include an API key or complete prompt and response.
Changes to this policy
We may update this policy when the service, providers, legal requirements, or data practices change. Each version is dated at the top of the page. Material changes will be presented through the site or another appropriate customer communication channel.
Using the service after the effective date of an updated policy means the updated policy applies to future processing, subject to applicable law.